Privacy Policy

When you request a quote, book a service, or engage with KM Auto Detailing digitally, we may collect the following personal information:

• Your full name
• Your contact information including email address and phone number
• Vehicle details (Make, Model, Year, Condition)
• Any photographs of your vehicle you provide for assessment

The information we collect is strictly used to provide our detailing and ceramic coating services. Specifically, we use your data to:

• Provide accurate quotes for your specific vehicle
• Communicate regarding appointment times, drop-offs, and collections
• Deliver our post-service care instructions and follow-ups
• Maintain warranty records for manufacturer-backed ceramic coatings

By providing your phone number and submitting our contact forms, you explicitly consent to receive SMS text communications from KM Auto Detailing.

These text messages include: Immediate service quotes, appointment confirmations, service updates while your vehicle is in the studio, and short follow-ups regarding your inquiry. We may utilize AI-assisted automation to ensure immediate response times to your inquiries.

You may opt-out of these communications at any time by replying "STOP" to any text message you receive from us. Message and data rates may apply.

By submitting a direct quote request, you consent to receive phone calls from KM Auto Detailing regarding your inquiry. For high-intent inquiries, an automated assistant may call you shortly after your submission to confirm vehicle details and schedule an in-person assessment.

KM Auto Detailing will not sell, trade, or rent your personal identification information to others. The only third parties your data is shared with are the specific CRM platforms (GoHighLevel) used to manage our scheduling and communications, and the coating manufacturers (Wax is Dead, Black Armour) strictly for the purpose of registering your official warranty in your name.

If you have questions about this Privacy Policy or how your data is handled, please contact us directly at our North Geelong studio or via our primary business phone line.

Last Updated: April 2026